Community picture at Shares

How we’re thinking about Community at Shares

Creating a welcoming and exciting environment is important to achieving our mission at Shares. Whether you're here for investing or the social aspect (or both!), we want to create a space that you're proud to be a part of.

We’re big believers that the early adopters of our product are vital for shaping our future community. Our early users set the tone, behaviours, attitudes and experiences we want to reproduce at scale and that we’ll become known for.

Creating valuable and positive experiences for those using Shares is our first step for users to invite their friends or other like-minded individuals. When you have a community of engaged and happy people, you start to see really exciting things happen.

You only have to look at other fintech companies to see the role their communities play in driving product decisions, providing feedback, and creating accountability between brands and their customers.

We’re here to solve problems and create value for ‘Shareholders’ (yep, we’re coining that now), and we can’t do that without your help and involvement.

We recently revamped our Community Guidelines (exciting stuff) to help share the kind of community we want to create.

Guidelines can be pretty dull and full of long lists of things you shouldn’t be doing online (most of which are pretty obvious!), so we’ve tried to use this opportunity to share all the things we’d love you to do more of, too.

Our guidelines are “living”, which means we’ll continually reflect on them over time to make sure they’re still fit for purpose.

As communities evolve and take on a life of their own, different guidelines and rules might be required as we face new challenges, but we’ll cross that bridge when we come to it. When new users join Shares, they’ll be asked to acknowledge a condensed version of our guidelines in the app before using social features, but if you want to read the full thing you can find them on our website.

Perhaps the number one thing to get right is trust. Trust is built over the long-term but lost in seconds when things go wrong. That’s why we’re taking it slow and thinking about what controls we need to help steward and create a safe space for all of you. As we add new social features this will be our number one priority. Our guidelines are the first rung on the ladder to help us do this.

In addition to our guidelines, we have some features already that let you create the kind of experience you want. Some examples include the ability to report content or block accounts, and soon the ability to manage notifications. We see these as table stakes for every social app, but just know that we’re not stopping there.

We’re in the process of building out a Trust & Safety product team at Shares who will be responsible for listening to your feedback and creating a community you’re proud and excited to be a part of. We’ll share more news on this soon.

If you have a few minutes, please take the time to read our guidelines in full! We hope you enjoy being a part of Shares.

Shares App Ltd is an appointed representative of RiskSave Technologies Ltd which is authorised and regulated by the Financial Conduct Authority (FRN: 775330).

If you choose to invest, your capital is at risk.

Meet the authors

Lucy Burgess

Lucy Burgess

Head of Content

Lucy has spent the last 8 years working in fintech. It's safe to say she's pretty passionate about making finance welcoming to everyone.

James Ashoo photo

James Ashoo

Content Writer

James has been investing for over four years. His aim is to explain the hard stuff, easily! When he's not chewing your ear off about stocks and crypto, he'll most likely be telling bad jokes.

Harjas Singh

Harjas Singh

Chief Product Officer & Co-Founder

With a wealth of experience in fintech, Harjas is the man in the know when it comes to all things product. Investing features, chatting capabilities and thriving communities – he oversees all development on the Shares app!